Warranty Information

At VIP, we want you to have confidence in your vaping experience, whichever product you choose to purchase. All our valued customers will benefit from comprehensive warranty on all VIP devices and accessories.

All new VIP and guest brand devices and accessories come with a warranty against fault. This means that if your device or accessory stops working as intended during the applicable warranty period, we will repair or replace it free of charge.

If you wish to make a claim or you think there is an issue with your device or accessory, please contact the VIP Customer Services team on  0161 413 0370 or email customercare@vipcig.com:

VIP Products

Hardware – 3 Months

Cartomizers – 48 Hours

Batteries – 3 Months

E-Liquid – 48 Hours

Tanks/Clearomizers – 48 Hours

Coils – 48 Hours

USB Charger – 30 Days

3 Pin UK Mains Plug – 12 Months

Accessories – 48 Hours

Innokin Products (including dual branded)

Hardware – 90 Days

Tanks – 48 Hours

Coils – 48 Hours

USB Charger – 30 Days

SMOK Products

Hardware – 6 Months

Tanks – 48 Hours

Coils – 48 Hours

USB Charger – 30 Days

Other Third-Party Products

If your device or accessory is not listed please refer to the product user manual for more details or get in touch with us and our Customer Services team will be able to advise.

VIP Customer Service: 0161 413 0370

Please note the following:

It is the customer’s responsibility to check that the items purchased are fully functioning within the warranty period allocated and to inform VIP of any concerns within this time frame.

Items may be requested for return before a replacement can be issued.

If your item has been purchased from a store, please ensure that you retain the receipt as you will need proof of purchase to validate your warranty.

Warranty information may vary and so please check individual product pages for a product specific overview.

At VIP, we want you to have confidence in your vaping experience, whichever product you choose to purchase. All our valued customers will benefit from comprehensive warranty on all VIP devices and accessories.

All new VIP and guest brand devices and accessories come with a warranty against fault. This means that if your device or accessory stops working as intended during the applicable warranty period, we will repair or replace it free of charge.