UK Delivery Included
On all orders over £10
Express Courier Delivery Included
On all orders over £49**
Same Day Dispatch
On orders made before 1PM
To view our delivery information in full, click here.
VIP will strive to provide customer satisfaction at all times and any returns or refund requests will be dealt with as quickly as possible.
To view our refunds and returns information in full, click here.
At VIP, we want you to have confidence in your vaping experience, whichever product you choose to purchase. All our valued customers will benefit from comprehensive warranty on all VIP devices and accessories.
All new VIP and guest brand devices and accessories come with a warranty against fault. This means that if your device or accessory stops working as intended during the applicable warranty period, we will repair or replace it free of charge.
To view our warranty information in full, click here.
All branded products are to be used with that same brand alone as two different brands may be incompatible when trying to use them together. If you would like more information on this product and the items it is compatible with, please contact our customer service team.
Always avoid the risk of static electricity
Always use the supplied USB and mains plug
Always avoid exposing your device to extreme heat/cold and direct sunlight
Always avoid contact with water
Never use a single disposable clearomizer for more than 30 days
Never use a single coil for more than 30 days
Never leave your device charging overnight
Never charge your device for longer than stated
Never leave your device charging unattended
Never carry a device or battery in your pocket
Never leave or store your device near keys, coins or other metal objects
Never charge your device with a damaged plug or USB
Never attempt to modify your device
Never use third party equipment to charge your device
Aged devices/batteries can become unstable and for safety reasons, should be replaced when they begin to degrade
Cartomizer/Coil/Clearomizer lifespan is subject to individual use
The Electronic Cigarette Company is fittingly often abbreviated to TECC; we like to keep things simple and efficient. From our friendly and enthusiastic sales team helping customers with any query that they may have to our streamlined stock list; we aim to provide a stress-free and enjoyable vaping experience.
View all TECC Products
Need some advice? Call us today on
0161 413 0370 or email us at email@example.com any for advice!
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