Do you have something to say about our service? We want to hear from you!

Customer Support Tel: 0161 413 0370

Customer Support:

I placed an order and it wasn't delivered so I emailed in and got a response within a day or so from Nicola. She was really helpful and tracked my order for me, she advised that Royal Mail said they had delivered but couldn't locate the GPS. At this point I was fair annoyed but Nicola said she would sort a replacement order for me, what a little gem :) Daisy Smith Verified Buyer
Good Morning, I had the pleasure of speaking to Janet this morning, who was very kind and extremely helpful. I telephoned because my latest VIP e-liquid Order had been duplicated - I had paid for 6 and received 12 liquids in two consignments. I rang to pay for the second lot and was told that as I am a valued, long-term Customer, the second batch should be retained with your compliments which is very kind. I have always been impressed with both the products and service from VIP and would not look anywhere else for my vaping needs. Many thanks and keep up the good work. Kind Regards, John Bauckham John Bauckham Verified Buyer
Purchased a vip mini a couple of years ago, no problems with it until I recently tried to purchase some new coils, only to be told they'd been discontinued. An email to Nicola at VIP sorted the problem out, identifying for me where I could still purchase the coils for my sub ohm tank. To me, that is above and beyond what should have been expected of her. Many thanks again Nicola, they're not paying you enough! Keith
Item missing from delivery. Nicola dealt with my query quickly, efficiently and friendly. Arranging to deliver missing item ASAP. Thank you Nicola you are an asset to VIP Anonymous Verified Buyer
There was a small issue with my order than Nicola responded to immediately. She was polite, helpful and more than made up for the issue that occurred. An even bigger fan of VIP than I already was. :) EH Verified Buyer
I contacted the team when I had inadvertently ordered the wrong strength cartomisers. Nicola managed to resolve this for me both quickly and in a friendly way. Really happy with customer service. Anonymous Verified Buyer
I contacted vip after an item was missing from my order, Nicola from the customer care team responded in no time at all and resolved my issue perfectly! Brilliant service, thanks Anonymous Verified Buyer
I spoke to Grant today regarding my delivery over the xmas period. He was very pleasant and helpful. One satisfied customer!!! Anonymous
I prefer there menthol ecigs. There was a problem with one they sent me they were quick to respond and sent 2 in its place. Jc
I've used VIP products on and off over the years and their service has been excellent. Most recently, there was an error with my order and only two out of four products arrived. I wasn't sure if there was a stocking issue and it had maybe been sent in two parts. I queried this through Nicola at customer services and she very quickly responded with an apology and that the missing two had been sent out. Business isn't about getting things right all the time, it's how you respond when things go wrong . Thank you Nicola and VIP for your swift response to my query. Jennifer Stretton Verified Buyer