Bank Holiday Delivery Information

Do you have something to say about our service? We want to hear from you!

Customer Support Tel: 0161 413 0370

Customer Support: admin@vipcig.com

Very quick response and resolution to a technical problem. Kept me informed too. Goods arrived in 48 hours. Jackie Verified Buyer
Delighted with the product , really helped me to cut right down. Delivery time and customer service excellent Mary Strachan
Aaron was very helpful today thank you. Lorraine
I have been a loyal customer for many years but I Recently had an issue with a faulty product and contacted VIP. Upon inspection of the device and a few emails they kindly agreed to replace the device. Overall this was dealt with very quickly and efficiently and I would like to thank the members of staff concerned. Deborah
Great product good quality equipment I would like to point out that I normally use VIP menthol 1.6. I have tried lower. 0.8 and 0.3 both of these seem to burn faster and seem thinner Good service Stephen Verified Buyer
Very fast service, would highly recommend. Great value too !! Did have one small issue, should have received 12 e-liquids but only received 6. Got onto web chat and was sorted immediately. Had no issues with previous orders. Anonymous Verified Buyer
I have been very fortunate today to deal with two members of your team. Janet took my call and was very friendly, knowledgeable and most helpful. She brightened my afternoon (not bad as I have just had a wisdom tooth extracted!). Shortly followed by a very speedy email follow up from Nicola. On the ball, polite and professional. Both ladies are a credit to your company. Kath Harrison Verified Buyer
Staff are always friendly and informed in store and online. george
good service, fast response Anonymous
My sub was damaged and they replaced it no problem Sam