Our office is moving. Customer Service lines will be closed from 12PM and will re-open on Monday 9th December. Order Processing will not be affected.

Delivery & Returns Delivery rates:

*Our Delivery Services have temporarily been updated, whilst we are undergoing maintenance.*

Orders placed between 4th October - 18th October may be subject to slight delays of 1-2 working days, either on order dispatches or deliveries.

There will be NO DPD services available unless your order is over £49. DPD orders may still be subject to delays.

 If you have any queries please contact our customer care before placing your order: https://www.vipelectroniccigarette.co.uk/contact-us

 

We are pleased to offer a number of different delivery methods for your VIP products.

- DPD (Next Working Day) – On orders of £49 or more (Please place your order before 1:00pm, and we will aim to deliver on the next available working day)

- Royal Mail 1st Class Signed For – Orders of £10 or more – Included* - Orders under £10 will be £1.99 charge.

Please note, Working Days are Monday to Friday, and exclude weekends and Bank Holidays. Once your order has been dispatched from our warehouse, you will be sent a dispatch confirmation e-mail with details of your order. Customers who have selected DPD can receive tracking information by text or email. Upon day of deliver you will receive an estimated delivery time slot by the courier.

Delivery times are not guaranteed. We will do our best to get your items to you as soon as possible, however there can occasionally be delays during increased demand and/or busy periods.
Please allow 5 working days before contacting us to report a lost/undelivered package, as sometimes it will take a while for the carrier to deliver, or indeed fail to deliver and return the item/s to us.

Delivery times are estimates given by Royal Mail and may be subject to an extended delivery time period. Deliveries are generally made between 9am and 4pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is incorrect.