VIP will strive to have products delivered to you as quickly and safely as possible.

To view our delivery information in full, click here.

VIP will strive to provide customer satisfaction at all times and any returns or refund requests will be dealt with as quickly as possible.

Please note:

• All items must be returned for testing before a replacement can be issued.
• No refund can be offered on used items – a replacement or replacement parts may be offered after testing.

To view our refunds and returns information in full, click here.

At VIP, we want you to have confidence in your vaping experience, whichever product you choose to purchase. All our valued customers will benefit from comprehensive warranty on all VIP devices and accessories.

All new VIP and guest brand devices and accessories come with a warranty against fault. This means that if your device or accessory stops working as intended during the applicable warranty period, we will repair or replace it free of charge.

To view our warranty information in full, click here.

All branded products are to be used with that same brand alone as two different brands may be incompatible when trying to use them together. If you would like more information on this product and the items it is compatible with, please contact our customer service team.

VIP Customer Service: 0161 413 0370

General Safety Advice

Always avoid the risk of static electricity

Always use the supplied USB and mains plug

Always avoid exposing your device to extreme heat/cold and direct sunlight

Always avoid contact with water

Never use a single disposable clearomizer for more than 30 days

Never use a single coil for more than 30 days

Never leave your device charging overnight

Never charge your device for longer than stated

Never leave your device charging unattended

Never carry a device or battery in your pocket

Never leave or store your device near keys, coins or other metal objects

Never charge your device with a damaged plug or USB

Never attempt to modify your device

Never use third party equipment to charge your device

Aged devices/batteries can become unstable and for safety reasons, should be replaced when they begin to degrade

Cartomizer/Coil/Clearomizer lifespan is subject to individual use