VIP Electronic Cigarettes will strive to keep our customers satisfied at all times and any returns or refund requests will be dealt with as quickly as possible.


Please note:

  •          All items must be returned for testing before a replacement can be issued.
  •          We can not offer a refund on used items – a replacement item or replacement parts may be offered after the item has been tested.
  •          Faulty items can only be returned once. Warranty on the original product carries over to the replacement product.


How long do I have to return items?

In the unlikely event that you should receive any defective items, please inform VIP immediately and return the item within the product’s allocated warranty period.


Health and Hygiene

For health and hygiene reasons, we can not test opened e-liquids or cartomizers. If you believe one of your products has a fault or defect we recommend that you stop using the product immediately and return any unused or unopened items for testing.


Where should my items be returned to?

If you purchased your products in-store or at a kiosk, please return items to the point of purchase with a receipt or alternative proof of purchase such as a bank statement.

If your item was purchased online, please return the item to the address below with a cover note explaining the problems you are experiencing.


Returning Items Using a Parcel Delivery Service

Return the items to us using a parcel delivery service of your choice and if the item is deemed defective, the postage cost will be refunded and the item will be exchanged or refunded. Please use a tracked or signed for delivery service for insurance purposes to protect yourself should the item get lost in transit.


Returning Special Offer Items

Special offer items will be refunded at the price paid during the offer period.

If a like-for-like exchange is required, there will be no adjustment, however if the item is exchanged for a similar item, then an adjustment may be made at our discretion.


If you require any further help or advice, please contact us.


Recycling WEEE Returns Address

VIP Electronic Cigarette WEEE Returns,
Clipper Logistics,
Hellaby Lane,
S66 8HN

*Recycling returns only and to be clearly labelled for Recycling*.