Delivery Information

Delivery Options:

We have a number of different ways to get your purchases from our warehouse, into your hands:

VIP will strive to have products delivered to you as quickly and safely as possible.

Orders placed before 13:00pm will be processed the same day. Orders placed after 13:00pm will be processed the next working day excluding Bank holidays. Please note, Working Days include Monday to Friday, and exclude weekends and Bank Holidays. Once your order has been dispatched from our warehouse, you will be sent a dispatch confirmation e-mail with details of your order. Our new Tracked 48 postage option is for your added security on orders classed as parcels by Royal Mail.

Please allow 5 working days before contacting us to report a lost/undelivered package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item/s to us.

We aim to dispatch most orders within 24 hours of receipt as most items are in stock. Delivery times are not guaranteed, they are estimates given by Royal Mail and may be subject to an additional delivery time period in some overseas territories depending on the domestic mail carrier of a given territory. Deliveries are generally made between 9am and 4pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

*All FREE delivery is offered at our discretion. Certain postcodes or delivery zones may not be included in this. If you are unsure, please contact customer services.

**There are some countries we can't ship to. Please contact customer services if you have any problems with your order.