At VIP, our consumers are central to everything we do and we never compromise on quality or safety.
A few customers have brought to our attention some issues with their Smok Majesty devices. These issues relate to the potential for the printed circuit board to overheat, resulting in malfunction, melting of the device casing with a resulting risk of fire.
If you have purchased a Smok Majesty Kit from us, we ask that you return your Smok Majesty Kit to us so we can refund you. In order to do this, we need you to email or call our VIP Customer Care Team via email (firstname.lastname@example.org) or on 0161 413 0370 so we can get this sorted for you.
We are doing this as a precautionary measure. We take product quality very seriously and we want to make sure all our customers are happy with their purchases.
We are committed to making sure you only get the best vape from us and we’re sorry for any inconvenience caused.
The Team at VIP