Warranty Information

In the unlikely event that you receive items that are defective or that malfunction for any reason other than misuse, these may fall under VIP’s strict warranty policy. If this scenario does occur, please return said items to the point of sale for assessment. The items must be returned within the period stated in the table below:

VIP Products

Hardware – 30 Days

Cartomizers – 48 Hours

Batteries – 30 Days

E-Liquid – 48 Hours

Clearomizers – 48 Hours

Coils – 48 Hours

USB Charger – 30 Days

3 Pin UK Mains Plug – 12 Months

Accessories – 48 Hours

Innokin Products (including dual branded)

Hardware – 90 Days

Tanks – 48 Hours

Coils – 48 Hours

USB Charger – 30 Days

SMOK Products

Hardware – 6 Months

Tanks – 48 Hours

Coils – 48 Hours

USB Charger – 30 Days

Other Third Party Products

Warranty periods for third party and dual branded products may vary. Please refer to the product user manual for more details or call our customer service team for more information.

VIP Customer Service: 0161 413 0370

Please note the following:

It is the customer’s responsibility to check that the item’s purchased are fully functioning within the warranty period allocated and to inform VIP of any concerns within this time frame.

All items must be returned for testing before a replacement can be issued.

If your item has been purchased from a store, please ensure that you retain the receipt as you will need proof of purchase to validate your warranty.

Warranty information may vary and so please check individual product pages for a definitive overview.