Refunds and Returns Policy

VIP will strive to provide customer satisfaction at all times and any returns or refund requests will be dealt with as quickly as possible.

Please note:

  •          All items must be returned for testing before a replacement can be issued.
  •          No refund can be offered on used items – a replacement or replacement parts may be offered after testing.

How long do I have to return items?

In the unlikely event that you should receive items that you believe to be defective, please inform VIP immediately and return the item within the allocated warranty period.

Health and Hygiene

For health and hygiene reasons, we cannot test opened e-liquids or cartomisers. We recommend you stop using said products as soon as you believe there to be a fault, and return any unused or unopened items for testing.

Where should items be returned to?

Please return items to the point of purchase with a receipt or alternative proof of purchase (a bank statement is acceptable).

If your item was purchased online, please return the item to the address below with a cover note stating the problems you are experiencing.

Returning Items Using a Parcel Delivery Service

Return the items using a parcel delivery service of your choice and if the item is deemed defective, the postage cost will be refunded and the item will be exchanged or refunded. Please use a tracking or sign for delivery service to protect yourself should the item get lost in transit.

Returning Special Offer Items

Special offer items will be refunded at the price paid during the offer period.

If a like-for-like exchange is required, there will be no adjustment, however if the item is exchanged for a similar item, then an adjustment may be made at our discretion.

If you require any further help or advice, please contact us.