VIP FAQs

1. What is the Best Vaping Setup?

The answer to this is, of course, subjective as technology is constantly improving and this is reflected in the products we offer. Currently, the VIP Mini constitutes a really good “all-rounder” because it can be used for traditional vaping and for sub-ohming.

2. Which VIP E-Cig should I buy to get started?

Our cartomiser electronic cigarette kits are simple and to use, come in a range of nicotine strengths and flavours. The Compact Tobacco Cartomiser Kit is a popular choice as it contains 2 packs of cartomiser refills, a battery and charging equipment.

3. Can I use the VIP products to quit smoking?

Due to the results from a number of research studies, attitudes regarding the use of electronic cigarettes as smoking cessation aids are changing. The NHS and Public Health England are amongst the official bodies who are now publishing reports on the positive aspects of vaping, including how they are successfully used by many as an aid to quitting the habit.

4. Is the VIP E-Cig regulated?

Yes! From 2016 there are 2 ways in which electronic cigarettes can be regulated. They can be regulated as tobacco products under the EC Tobacco Products Directive (TPD), all VIP products are TPD compliant.

Sales of electronic cigarettes are covered by the General Product Safety Directive (GPSD) and general consumer protection laws. The VIP E-Cig is regulated by several government bodies including CHIP, COSHH, NMO and Trading Standards. Products are inspected, tested and analysed for possible toxicity and dangerous contaminants. E-cigarettes are regulated in the UK.

The VIP E-Cig is not regulated as a medicine because the device is not a pharmaceutical product and therefore cannot be regulated by the Medicines and Healthcare products Regulatory Agency (MHRA). Caffeine is another example of a product and drug that does not require to be regulated as a medicine.What ingredients are in e-liquids?

5. What ingredients are in e-liquids?

UKAS accredited laboratories conduct testing for VIP and hundreds of other similar tests have been carried out within the industry, as well as independent government testing. The multitude of tests demonstrates precisely what is in the liquid ingredients:

Propylene Glycol (PG) CAS 57-55-6

Vegetable Glycerine (VG or ‘Glycerol’) CAS 56-81-5

Nicotine CAS 54-11-5

Food-standard flavourings

6. What is propylene glycol?

Commonly referred to as PG and sometimes listed as 'propane-1,2-diol' in research articles, is an odourless, colourless and slightly sweet organic binding agent. Over 70 years of research has been conducted on PG proving that it is safe for human inhalation over long periods of time and the reason PG is used as the base compound for asthma inhalers. Propylene Glycol and Vegetable Gycerine have been classified as GRAS (Generally Regarded As Safe) and do not represent a cancer hazard. PG attracts moisture which can lead to the drying of the throat and causes it to feel sore. This usually passes after a couple of days and drinking more fluid may help relieve the symptoms. If you are allergic to PG we recommend that you seek the advice of your GP before purchasing or using the VIP E-Cig.

7. Is nicotine harmful?

Nicotine is not a known carcinogenic and links to health issues are mostly inconclusive, but it is addictive. In excessive quantities it is classed as a poison, which is why toxic labelling is required. VIP E-Cig nicotine levels are well below the legally permissible limit.

Despite the potential hazards of nicotine itself, the MHRA describes it as 'a very safe drug'. Used in moderation, nicotine has been compared to be no more harmful than caffeine.

8. Are VIP cartomisers and e-liquids suitable for vegetarians?

Yes. The VIP E-Cig main ingredients are; Propylene Glycol, Vegetable Gylcerine, Nicotine and Flavourings, and is therefore suitable for vegetarians.

9. Why is VIP better than other brands?

We have been at forefront of the e-cigarette market since 2009, helping replace over 300 million tobacco cigarettes with the VIP E-Cig.

VIP's exceptional ingredients and flavourings are exclusively blended for the VIP brand. Only a handful of companies have the capability to produce 'exclusive' brand flavours.

Many of the newer e-cigarette suppliers are 'home-run' ventures who conduct business only through a website, local shop or market stall and are unfamiliar with regulatory obligations or have industry experience. This lack of expertise means that many smaller suppliers lean towards stocking unsafe low quality hardware and crudely flavoured e-liquids and refills purchased from the cheapest source. Considering you are inhaling vapour into your body every day it pays to go with the best company where quality and your safety are concerned.

VIP's ingredients are regularly tested by an independent UKAS accredited laboratory by GC-MS methods to certify purity and consistency.

10. When should I upgrade my electronic cigarette?

No time like the present. If you are asking yourself this question then you are probably already thinking about upgrading. We have an exciting range of products for you to choose from, so if you are looking to move on from our cigalike products or if you are looking to get a cutting edge sub ohming mod, you will not be disappointed by the chose we have to offer.

11. Which strength of refill or e-liquid should I choose?

Cartomiser refill and e-liquid strength is a personal preference. We provide the following purely as a guide.

Strong 24mg (2.4% per ml) - 15+ cigarettes per day (most popular)

Regular 16mg (1.6% per ml) - 10 to 15 cigarettes per day or trying to limit nicotine consumption

Mild 11mg (1.1% per ml) - 10 cigarettes or less per day or trying to limit nicotine consumption

Zero 0mg - Nicotine-free solution

Please note that the majority of our e-liquids have nicotine strengths ranging from 0ml to 12ml.

12. How do I know when the catromiser needs changing?

There are a number of signals that indicate the cartomiser needs to be changed. The volume of vapour will decrease or some vapour will still be visible, but the flavour may start to taste slightly bitter.

Before you change the refill it's a good idea to check that the battery has sufficient power. Always make sure your battery is in perfect working order. An undercharged, damaged or old battery will not vaporise the refill ingredients efficiently which can lead to loss of vapour and the need to replace cartomisers more frequently.

13. How do I know when a VIP E-Cig battery needs recharging?

The tip flashing is a low power warning which indicates the battery needs to be recharged.

The VIP E-Cig battery can be recharged at any point of the usage cycle. If you can avoid fully discharging the battery repeatedly and recharge the battery before the tip blinks it will help to prolong its lifespan.

14. Can you provide any battery safety information?

VIP electronic cigarettes have safe-circuitry and overcharge protection built-in. However, storing your battery or using your battery incorrectly may damage the incorporated safety features.

Important Battery Safety Information

Never charge or leave the battery in the charger overnight

Never charge a battery for longer than stated

Never leave a battery charging while unattended

Never place a battery next to mobile phones, e-readers or magnetised objects

Never charge a battery with a damaged adaptor

Never attempt to charge a battery that has been dropped or damaged

Never charge with an unspecified charger

Never charge with a modified charger

Never attempt to modify the battery

Never disassemble a battery

Never dispose of batteries in fire or water

Always beware of static electricity

Always use the adaptor supplied with your battery

Always keep your batteries away from extreme sources of heat

Always recharge the battery if fully discharged

15. How do I store VIP electronic cigarettes?

Keep out of reach of children and pets for reasons of safety.

The battery should be stored in the VIP box provided or in the optional hard case, away from sources of heat and direct sunlight when not in use. If you are not a regular user or only plan on using the VIP E-Cig occasionally then always make sure you charge the battery fully before storing. The battery should always be recharged when depleted.

Cartomiser refills are not intended to be stored for a prolonged period of time in a domestic environment and are best consumed within one month of purchasing. Refills should be stored out of direct sunlight and away from sources of heat and humidity, preferably in a cool, dark cupboard or drawer. Refills are sealed with an outer wrapper to preserve their freshness, but refill contents will start to degrade and evaporate in a domestic environment.

VIP have special storage facilities to preserve the integrity of ingredients. Consumable products are only transferred to our central distribution centre when new stock is required. Our storage and production process assures only goods in peak condition are received by customers.

16. How long do clearomisers last?

We recommend replacing the clearomisers within 30 days of first use. All clearomisers are consumable and personal usage and maintenance will affect their lifespan which makes it very difficult to determine how long each one will last.

For your safety, always refill with VIP's specially formulated e-liquids. Refilling the clearomisers with sub-standard, low quality or inaccurately formulated e-liquids may significantly reduce or damage the clearomiser and Photon battery.

17. Who can use VIP products?

VIP products can be purchased and used by anyone aged 18 years or older in the UK. If you are planning to become pregnant, are pregnant or breast feeding we recommend consulting your GP before purchasing or using VIP products due to them containing nicotine. If you are unsure, please consult your doctor before purchasing any electronic cigarette product. The VIP products use flavourings that may contain traces of nuts.

18. Why has my card been declined?

All credit card and debit card online orders are processed by Sagepay. The authorisation checks carried out by Sagepay can only verify UK registered cards. For orders outside of the UK - eg: Eire, Europe, US, please pay by Paypal by selecting this option at checkout.

If your UK credit/debit card is declined please carefully check the billing address details provided ensuring they match your card registered address. The Security Code or AVS check is the last three digits on the back of your card.

19. What company name will appear on my statement or Paypal receipt?

Nicoventures Retail (UK) Limited will appear on statements and receipts.

20. Where is my invoice or order conformation?

Order confirmations, tracking information and invoices are automatically e-mailed to customers. You may need to check your e-mail spam or junk folder if you are unable to see messages in your main inbox. A packing slip is sent with the order to the delivery address and will not display the cost of items purchased.

Our order error report shows that hundreds of confirmation e-mails are sent to non-existent e-mail addresses. Please check the e-mail address you have provided is correct. Most common problem: name@yahooo.com or name@yaho.co.uk

21. How do I see my order history?

You will need to create an 'Account' prior to completing the checkout process to keep track of your full order history. If you use the Instant Checkout option you will not be able to view your complete order history.

22. Do you offer free delivery?

FREE Express Delivery is provided on UK mainland* orders with a value over £19.00. UK mainland Express Courier Services excludes Northern Ireland, Scottish Highlands, UK islands and the following excluded post codes: AB30 to AB38, AB44 to AB56, AB83, BT, G50, G83, GY, HS, IM, IV, JE, KA27, KA28, KW0 to KW99, PA20 to PA99, PH17 to PH99, PO30 to PO41, TR21 to TR25, TR37, ZE.

*Subject to Delivery Terms & Conditions

23. How long does delivery take?

Orders received by 1pm Monday to Friday (excluding Bank Holidays) will be shipped same day, subject to stock availability. Orders placed after 1pm will be shipped next working day*. International orders are subject to the country’s importation regulations. VIP will not accept liability should the goods fail to clear customs for any reason*.

*Subject to Delivery Terms & Conditions

24. How does VIP send orders?

Orders over £19.00 are sent by express courier* (see Delivery Terms). Orders under £19.00 are sent by Royal Mail.

*Subject to Delivery Terms & Conditions

25. How much does delivery cost?

UK

Orders over £19.00 are delivered for free by express courier*

Orders under £19.00 incur a charge of £2.20 and are delivered by Royal Mail

Outside UK

All orders incur a minimum charge of £9.99 and are sent by Royal Mail

*Subject to Delivery Terms & Conditions