VIP are committed to bringing you the finest electronic cigarettes, vaping devices and e-liquids. We are one of the UK’s original electronic cigarette companies and we have been manufacturing and supplying premium vaping products and e-liquids since 2008.

Customer service is absolutely fantastic! Had a little hiccup with delivery but Nicola responded to my email and the matter was sorted out straight away! Highly recommend VIP. Anonymous
Great service. Had a slight issue with a delivery, quickly resolved without issue by Nicola. Anonymous
Verified Buyer
Janet was very helpful in processing my order and give me information on future orders. Also gave me advice on delivery times etc. excellent. Alan Railton
Was having difficulties with registering due to online problem. OTIS spent a lot of time resolving the problem successfully. I have nothing but praise for the perseverance and patience that OTIS demonstrated. Thank you OTIS, made my day!! John Garvey
Verified Buyer
Janice was excellent in her customer relationship. Jim
Thank you to Otis for his help today with my telephone order his explanation about the new product that will replace my current product was most helpful. Margaret holden
Very helpful and polite Anonymous
Nicola is a star. Thank you Anonymous
Verified Buyer
Great service, never have any issues and orders always processes quickly and good multi buy offers. I only like one particular flavour and it’s always in stock. Recently, DPD messed up an order, great service from Nicola at customer service who promptly resolved the problem, sending replacements the next day. Kelly
I spoke to Otis today on the 13/3/20 as I bought a new Vaper and i was not sure how it worked! So over the phone, Otis helped me get my vaper to work and he made my day! He was brilliant and he did not lose his cool with me at all!! And I found out that he has been in working at this company just one week! Well done Otis! Thea Schwartz
Verified Buyer

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