Our office is moving. Customer Service lines will be closed from 12PM and will re-open on Monday 9th December. Order Processing will not be affected.


VIP are committed to bringing you the finest electronic cigarettes, vaping devices and e-liquids. We are one of the UK’s original electronic cigarette companies and we have been manufacturing and supplying premium vaping products and e-liquids since 2008.

Always receive great products. VIP are my go to for e-lliquids. Had a recent issue with not receiving and order and Nicola from VIP was amazing in helping resolve this query and sorted out re-delivery with excellent customer care Becky
The service on line and on the phone was excellent Anonymous
Verified Buyer
Janet duckworth I spoke to on the phone Had excellent customer service and dealt quickly with my wrong order and sent out my incorrect order promptly . Naomi
Verified Buyer
Great service, Nicola replied to me asap which was very helpful indeed! I love my vape and VIP are fantastic at providing me with there great flavours. Fantastic at keeping me posted at all times. Angela
Staff give free products all the time don’t even have to prove it’s broken! Saved me a fortune. Thanks vip Anonymous
I called VIP Customer Services yesterday regarding 2 items that were missing from my latest order and spoke to Nicola Thompson. On receipt, I noted that the order was double wrapped and it was clear that the original wrapping/packaging had been damaged which I assume is when the items went missing. I explained all of this to Nicola and she dealt with the problem quickly and efficiently arranging to send me the missing items immediately. Well done Nicola!! and well done VIP for great customer service. Lorraine
Verified Buyer
After ordering a product that was faulty, I emailed and was issued a replacement without any contest or any doubt. Every Thbig you buy today seems to have a problem or be fully but it’s rare you get a replacement without having to complain thourgh. Anonymous
I have an issue with my e-cigarette not charging properly I spoke with Nicola who was wonderful and incredibly helpful and has sent me a new one!! Really helpful thank you Natalie
Great vape company, very fast delivery, amazing products, great communication with Nicola, thank you to help me out, definitely shop again. Andrea
Verified Buyer
When I reported a ePen which would not charge and offered to return for replacement I got an immediate replacement arranged by Nicola. Excellent service! Thanks so much Nicola! Anonymous
Verified Buyer

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