VIP PREMIUM VAPING & E‑CIGARETTE LIQUIDS

VIP are committed to bringing you the finest electronic cigarettes, vaping devices and e-liquids. We are one of the UK’s original electronic cigarette companies and we have been manufacturing and supplying premium vaping products and e-liquids since 2008.

I called VIP Customer Services yesterday regarding 2 items that were missing from my latest order and spoke to Nicola Thompson. On receipt, I noted that the order was double wrapped and it was clear that the original wrapping/packaging had been damaged which I assume is when the items went missing. I explained all of this to Nicola and she dealt with the problem quickly and efficiently arranging to send me the missing items immediately. Well done Nicola!! and well done VIP for great customer service. Lorraine
Verified Buyer
After ordering a product that was faulty, I emailed and was issued a replacement without any contest or any doubt. Every Thbig you buy today seems to have a problem or be fully but it’s rare you get a replacement without having to complain thourgh. Anonymous
I have an issue with my e-cigarette not charging properly I spoke with Nicola who was wonderful and incredibly helpful and has sent me a new one!! Really helpful thank you Natalie
Great vape company, very fast delivery, amazing products, great communication with Nicola, thank you to help me out, definitely shop again. Andrea
Verified Buyer
When I reported a ePen which would not charge and offered to return for replacement I got an immediate replacement arranged by Nicola. Excellent service! Thanks so much Nicola! Anonymous
Verified Buyer
My order didn’t arrive my complaint was dealt with promptly and a new ordered dispatched same day for next day delivery by Nicola :) Anonymous
Use them all the time and service is excellent and when i had my first issue to resolved quickly and helpfully Had an issue with DPD delivery and Grant jumped on a webchat, called DPD few times and upgraded delivery at VIP's own cost... not the correct outcome first time, but they fixed it no problems with a simple webchat. Would recommend Kieron
Verified Buyer
I accidentally duplicated my order and was concerned that I would receive double and be charged twice. I called the customer support number and spoke with Nicola who was friendly and very helpful. She quickly reassured me that I would receive a refund for the duplicated order and gave me her details in case I needed to get back in touch. Great service! Steven
I have been using VIP products since I gave up cigarettes 7 years ago and have always found their products and service to be good quality. I recently had a problem with an order and Nicola dealt with my enquiry she was friendly and efficient. It was great to be able to speak to someone who actually knew her job and followed the enquiry through to completion. Sue Cook
Verified Buyer
I’ve been a customer with VIP for some six/seven years now, my preferred product is their ecig, a straight forwards battery and cartomizer system. Using this device enabled me to give up smoking cigarettes, this within a couple of days. Throughout this time the product and service has been extremely good and reliable. Today I had to contact Nicola in their customer services department, I had a faulty battery. The response to my issue was dealt with promptly and a solution offered straight away. Excellent service. R. Taylor
Verified Buyer

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