VIP are committed to bringing you the finest electronic cigarettes, vaping devices and e-liquids. We are one of the UK’s original electronic cigarette companies and we have been manufacturing and supplying premium vaping products and e-liquids since 2008.

Janet was one of the most pleasant and helpful customer service agents I have had the pleasure of dealing with. Janet went out of her way to help and nothing was too much trouble for her. She is a credit to your company, and many not just I guess in your company, but others dealing with customers could learn a lot from this wonderful person. Thank you Janet John
Very quick response and resolution to a technical problem. Kept me informed too. Goods arrived in 48 hours. Jackie
Verified Buyer
Delighted with the product , really helped me to cut right down. Delivery time and customer service excellent Mary Strachan
Aaron was very helpful today thank you. Lorraine
I have been a loyal customer for many years but I Recently had an issue with a faulty product and contacted VIP. Upon inspection of the device and a few emails they kindly agreed to replace the device. Overall this was dealt with very quickly and efficiently and I would like to thank the members of staff concerned. Deborah
Great product good quality equipment I would like to point out that I normally use VIP menthol 1.6. I have tried lower. 0.8 and 0.3 both of these seem to burn faster and seem thinner Good service Stephen
Verified Buyer
Very fast service, would highly recommend. Great value too !! Did have one small issue, should have received 12 e-liquids but only received 6. Got onto web chat and was sorted immediately. Had no issues with previous orders. Anonymous
Verified Buyer
I have been very fortunate today to deal with two members of your team. Janet took my call and was very friendly, knowledgeable and most helpful. She brightened my afternoon (not bad as I have just had a wisdom tooth extracted!). Shortly followed by a very speedy email follow up from Nicola. On the ball, polite and professional. Both ladies are a credit to your company. Kath Harrison
Verified Buyer
Staff are always friendly and informed in store and online. george
good service, fast response Anonymous

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