Due to an increase in orders, deliveries may take longer than expected

VIP PREMIUM VAPING & E‑CIGARETTE LIQUIDS

VIP are committed to bringing you the finest electronic cigarettes, vaping devices and e-liquids. We are one of the UK’s original electronic cigarette companies and we have been manufacturing and supplying premium vaping products and e-liquids since 2008.

I've ordered from VIP for a few years now and never had any issues. True, delivery is a little slower than normal but given the circumstances it's understandable. I received a delivery on 1st June that was addressed to me however the items didn't match what I'd ordered. After a short phone call with Janet (who was brilliant) it's been arranged for my delivery to be issued via courier and the incorrect package will be returned (again via courier). Mistakes happen, and Janet's customer service has been second to none. Thank you. Anonymous
Verified Buyer
I placed orders on the 22nd of May and was trying to check on an expected Dispatch date. I was helped today by Janet who confirmed dispatch had already taken place and advised me of possible delivery dates. This was a relief as it is not always easy to get a response. The lockdown has caused distruption to so many things, it is just taking that bit longer to get everything through and I appreciate all the VIP staff working under difficult conditions during this time. Anonymous
Verified Buyer
Had a small issue with the wrong strength nicotine liquid being delivered. This was very quickly resolved along with some extremely helpful and polite customer service. Honestly couldn’t be happier, especially during these difficult times! Fantastic company to deal with, would highly recommend! Connor Robson
I’ve been ordering online for the last few months as we usually buy in store. Great customer service. I had my first and only problem with an order last week and Rebecca sorted it straight away and I received my correct order in 2 days. Anonymous
Verified Buyer
Always a great service from them, both when I visit their shop in Stretford, Manchester and having deliveries when at home in Wales. Very quick deliveries, a bonus when I'm unable to visit their shop. Rob Lewis
A big thank you to Janet who has been very helpful on more than 1 occasion and always friendly and ready to go the extra mile. Keep safe all of you at VIP Happy customer Sally Sally
i had reason to contact VIP about an order i had returned but had not received a refund,I got a lovely e-mail from Rebecca and 2 days later it was dealt with!! cant thank their customer service enough ,great products at great prices and delivered in a few days ,highly recommend Sandra S
Verified Buyer
Received incorrect order today,rang and spoke to Janet who was very apologetic and sorted order out whilst I was on the phone and is going to send right items out as soon as possible. Janet also arranged collection for the wrong item. Janet is lovely to talk to and very helpful. Catherine
Verified Buyer
Rebecca responded quickly to my query about an incorrect order confirmation, and set my mind at rest that I would be receiving the correct items. So far very impressed with the friendly and professional customer service. Thank you! Jo
Verified Buyer
I contacted customer service via email, response was pretty quick, as I needed to return items, for just a swap, Rebecca who emailed me back, gave me a lovely message, felt like I already knew her, also by ordering online, some items are cheaper than shop. And thank you Rebecca Marie
Verified Buyer

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