Terms & Conditions
This site is owned and operated by VIP Electronic Cigarette ("VIP", "we" or "us"), registered office: VIP, Must Have Ltd, Unit 14, Dale Street Industrial Estate, Radcliffe, Manchester M26 1AD.
Should you have any queries regarding our Terms and Conditions or have any comments about electronic cigarettes or suggestions on or about our website, please email admin@vipelectroniccigarette.co.uk
Notice
The purchase of products from VIP Electronic Cigarette is governed by these terms and conditions. Please read them before using the site. The Terms and Conditions are clearly accessible from the and by accessing this website, you agree to be bound by these terms and conditions. Terms and Conditions may change without notice.
All rights, including copyright, designs, trademarks and all other intellectual property in this website are owned by or licensed to VIP. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of VIP. You may not modify, distribute or re-post anything on this website for any purpose. We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the website.
Accuracy of Content
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know. VIP has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. Taking of payment from the customer does does not indicate acceptance by us. We will only accept if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vay from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, color may be subject to stock availability and the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, VIP disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. VIP shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Damage to Your Computer
VIP makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. VIP shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password/Account Security
The personal information relating to your name, e-mail address, billing address, delivery address, telephone number(s), product selections, credit card or other payment information ("Personal Information") which you are required to provide when you register as a customer must be true, accurate, current and complete in all respects; and you will notify us immediately of any changes to your Personal Information by contacting our Customer Service Representatives by e-mail to admin@vipelectroniccigarette.co.uk
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. VIP shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Declaration
The user or person intending to make an offer must agree to the following : Confirm that if the user has a demonstrated sensitivity to nicotine, is pregnant or is breastfeeding, or has an heart conditions, or is diabetic, then they should seek appropriate medical advice prior to using VIP. They also confirm that the user/purchaser is a smoker aged 18 or over.
Security
Sagepay and PayPal are our payment providers. They use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks and payment fraud.
Price and Purchasing
Our prices include VAT. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. RRP is an abbreviation of Recommended Retail Price. We may display RRP prices to highlight the normal high street prices. We endeavour to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. The sale of products from this website are subject to availability. Your order for a product is an offer to purchase and VIP retains the discretion to refuse any order. No contract of sale is deemed to have taken place until VIP has dispatched your order. Payment must be made in full before goods are despatched. VIP reserves the right to withhold supplies and to suspend any further deliveries in the event of non-payment or overdue payment. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are likey to be unavailable for a timescale in excess of 30 days.
Ordering Errors
You are able to correct errors on your order up to the point at which you click on 'Place Your Order' on the final page of our ordering process. It is the your responsiblity to ensure you have provided accurate information.
Delivery Charges
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.
The term Delivery includes the handling, packaging and the cost of delivery. Delivery charges vary depending on the type of products ordered and the type of postal service available.
Within the UK
Standard Delivery
UK orders less than £19.00 will be dispatched by 1st Class Royal Mail, or other appropriate postal service at the disgretion of VIP.
Normal delivery takes between 2-5 working days.
In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address for assitance.
If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs.
Express Service
UK mainland orders (excludes Northern Ireland and UK Islands) in excess of £19.00 will dispatched by an Express Courier service.
Items are shipped by Express Courier is not intended to imply you will receive your item the Next Working Day from placing an order and excludes Band Holidays and Public Holidays.
VIP will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer. Delivery address cannot be changed once the order has been shipped. VIP are unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded.
If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs
Outisde of the UK
International Orders are sent by International Signed For Service or 1st Class Royal Mail at the disgretion of VIP.
The postal charge is £9.99 and to all orders outside of the UK.
Deliveries to countries within the EU are usually delivered between 6 -12 days from dispatch.
EU Countries : In order to confirm that an order shipped via post has indeed been lost, we must wait 20 working days (4 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 20 working days you have not received your order, please contact us with your order number, name and address.
Deliveries to countries outside the EU may take up to 30 days from dispatch to be delivered.
Outside EU : In order to confirm that an order shipped via post has indeed been lost, we must wait 30 working days (6 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 30 working days you have not received your order, please contact us with your order number, name and address.
If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). If you decide to not have the goods returned, we will charge a £10 restocking charge (or 10% of the order value if over £100). We will be unable to refund actual delivery costs.
We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs. Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes might have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.
Risk
All goods should be examined for obvious loss or damage at the time of delivery. VIP will not be liable for any loss through short delivery or damage to goods in transit unless the customer notifies us within a reasonable period after receipt of the goods. Risk in the goods and use passes to the customer upon delivery.
Warranty
28 day guarantee on all non-consumable items. All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
Cancellation Rights
Return of unwanted items - Cooling off period
Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. When goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. Please note that all goods returned under the Right to Cancel policy must be unused, resealable and in condition fit for resale. Cartomizers are a consumable item and non-returnable once opened due oral contamination and health and hygience reasons under the UK's Distance Selling Regulations exemption rules : The supply of goods which by means of their nature cannot be returned or are likely to deteriorate or expire rapidly. It is your responsibility to contact VIP by email or phone to advise us of your intention to return or exchange any item(s) within 28 days of receipt. After this date, it falls solely within the discretion of VIP if a return or exchange will be accepted. Once notified, all items should be received at VIP within 5 days from the date of notification for this condition to apply. Items should be returned by Recorded Delivery service as we do not accept responsibility for items lost in the post and include the order number. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
You must return items to VIP by using the returns and exchanges procedure.
Return of faulty or damaged items
Faulty items will be accepted up to the Warranty terms. This does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should notify VIP of this within 7 days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely the discretion of VIP. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.
Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.
Failed Deliveries
If you are not available to receive your items and they are returned to us we will charge £10 (or 10% if the order is over £100) restocking fee if you decide not to have the items re-delivered.
External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner.
Disclaimer of Liability
The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between VIP and you and will not take place unless and until you have received an email confirmation of your order being despatched. Please note that VIP reserves the right to cancel your order at any time before you receive your ordered items.
Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.