We recommend placing your order online for fast and secure processing. To order a VIP Starter Kit, you can visit our shopping area: E-Cigarette Starter Kits
You can also place a phone order by calling 0844 822 9989 (local call rate) during office hours 9.30am-5.30pm, Monday to Friday. Discount codes do not apply to telephone orders.
Credit card/debit card online orders are processed by Sagepay. The authorization checks by Sagepay can verify UK cards only. For orders outside of the UK - eg: Eire, Europe, US, please pay by Paypal.
If your UK credit/debit card is declined please check the billing address details provided match your card registered address. The Security Code or AVS check is the last three digits on the back of your card.
Must Have Ltd will appear on statements and receipts.
Order confirmations, dispatch notices and invoices are automatically e-mailed to customers. Please check your e-mail spam/junk inbox if you are unable to see messages in your main e-mail inbox. A packing slip is sent with the order to the Shipping address and will not display the cost of items purchased.
Orders are processed Monday to Friday. Please see our Delivery page for more details.
Free Express Delivery is provided on all UK mainland orders valued over £50.00. Express delivery applies to UK mainland only, excluding Northern Ireland and UK Islands.
You will need to create an Account prior to completing the checkout process to keep track of your orders. If you use the Instant Checkout option you will be unable to view previous purchases.
The Electronic Cigarette is an Electronic Nicotine Delivery System that provides controlled doses of nicotine without the tobacco toxins. For a more in depth explanation of our product and how it work please read: What is the Electronic Cigarette.
The VIP Electronic Cigarette produces a visible mist of vapour which looks and feels like smoke. However, there is no physical smoke. The vapour is odourless and disappears within several seconds.
New batteries are supplied pre-charged ready for use. On average a fully discharged battery will take 2 hours to fully recharge.
This will depend on how many puffs you take from the cigarette. Light user 24+ hours, Medium user 8 hours and Heavy user 3 hours. A battery charge provides up to 150 puffs.
VIP cartomizer refills contain nicotine, propylene glycol and flavourings. The ingredients are pharmaceutical and food grade and supplied by a worldwide top 10 manufacturer of flavourings. Manufacturing is CE certified, RoHs Compliant and conforms to strict ISO 9001 Quality Management Standards.
VIP cartomizer refills last up to 6 x times longer than regular nicotine cartridges and provide far more vapour and puffs. Each cartomizer refill will last for a maximum of 300 puffs, equal to approximately 35-40 normal cigarettes. Performance will vary and depend on how deep and for how long the user inhales.
Cartomizer nicotine strength is a personal preference. We provide the following purely as a guide.
Nicotine is not consumed all at once, but over the duration of the full cartomizer.
There are a number of signals which indicate the Cartomizer needs to be changed. Vapour volume will decrease. There may still be some visible vapour present, but the flavour will change and result in loss of feeling. The flavour may become slightly bitter when depleted. Always make sure your battery is charged sufficiently before changing the filter. An undercharged battery can also lead to loss of vapour.
The tip blinking is a low power warning which indicates the battery needs to be recharged.
The battery needs to be recharged or the battery can no longer hold a charge and should be replaced.
Batteries are consumable and the expected lifespan is around 2-3 months subject to user care. If batteries are stored in a fully drained or depleted state they will not recharge. Storing batteries with magnatized objects such as keys, sat navs, mobile phones may damage the battery cells. If the battery fails to charge, you will need to order a spare battery.
Check to see if your battery is fully charged. There may be insufficient power in your battery to vaporize the liquid. Your cartomizer may be empty and needs replacing. The cartomizer flavour changing is another indication that a fresh cartomizer is required.
Please see our Warranty information page for details.
Refunds cannot be offered if any of the goods has been used due to health and hygiene reasons. Please read our Returns & Refunds Policy.
Yes and we welcome trade enquiries. Please contact us with your requirements
Please contact us for more details and account terms.
View our Electronic Cigarette Homepage.
