Electronic Cigarette Troubleshooting Guide

---

The Electronic cigarette from VIP have passed rigorous quality inspection checks. The VIP Electronic Cigarette is CE certified and RoHs compliant. However, it is possible that the occasional fault can be brought on by environmental conditions, such as temperature, humidity etc. Others may develop from misuse or general usage. Initial problems can usually be resolved without further issue by following the instructions below :

E Cigarette Rechargeable Battery Care

How to properly care for the electronic cigarette batteries. Important.

Electronic Cigarette Correct Inhaling Technique

Detailed information on how to correctly inhale and use the electronic cigarette.

Problem : Battery Stays On (LED Glows Constantly)

There are several possible causes including a damaged battery and battery pressure switches sticking which can cause the micro chip to jam on. Note: If you can't get this unjammed, you will require a new battery.

• Step (1) Tap the LED end of the battery on a solid, flat surface a few times (not too hard, just hard enough to give it a good nudge) and see if the LED has turned off. If unsuccessful, you can move on to Step (2).
  
  
• Step (2) Remove the cartomizer from the battery. Directly blow into and inhale from the battery. Repeat this at least 3 -4 times. If unsuccessful, you can move on to Step (3).
  
  
• Step (3) Blow and inhale on the LED glowing tip. Repeat this at least 3-4 times if required. If unsuccessful, you can move on to Step (4).
  
  
• Step (4) Allow the battery to completely drain (last resort). Draining the battery of a charge may take 48 hours. Once the LED has stopped glowing recharge for the required time. Loss of power may prompt the battery to unjam itself. It has nothing to do with clearing battery memory. Lithium-ion batteries do not have memory and do not suffer from the "locked memory" effect. Note : This step is the last resort as lithium-ion batteries should not be allowed to fully discharge. If this final step is also unsuccessful, you will probably require a new battery.

Note : Avoid leaving the batteries on charge overnight. Remove the battery from the charger when fully charged and switch off the power supply to the charger.

Problem : Battery Dead

Possible causes include : faulty battery, overuse, misuse, environmental conditions and lifespan exceeded.

• Step (1) Place battery in a room at a constant temperature for 24 hours.
  
  
• Step (2) Attempt to charge the battery. If charging is unsuccessful then a new battery will be required.
  
  
• Step (3) If battery charges, try attaching a fresh cartomizer. If unsuccessful, a new battery will be required.

Note : Batteries are extremely sensitive to environmental conditions due to the micro technology involved. For reference purposes only, we advise a rechargeable battery has life expectancy of around 300 charge cycles. The lifespan significantly reduces if batteries are frequently re-charged and in constant use.

Problem : Loss of Vapour/No Vapour

Possible causes include : Dirty battery connection, dirty cartomizer connection, cartomizer low or empty, battery low power, inhaling too deeply.

• Step (1) Clean the thread of your electronic cigarette battery (the brass screw thread)
  
  
• Step (2) Clean the thread of your cartomizer (the brass screw thread)
  
  
• Step (3) Ensure battery is charged
  
  
• Step (4) Ensure the cartomizer is not empty

Note : If you inhale deep and frequently, a cartomizer will deplete far quicker than normal.

Warranty

Starter Kits come with a 28 day warranty. E Cigarette Rechargeable Batteries are manufactured to the highest standard, but they are consumable items and may fail or degrade over a period of time, especially if in constant use. Electronic Cigarette batteries expected lifespan is around 2-3 months or 150 charge cycles, depending on usage.

Back to Electronic Cigarette Home