Before you 'Contact Us', please see our FAQ page where the most common questions are answered.
Customer Services opening times: 9.30am to 5.30pm (Monday - Friday)
Customers, please include your VIP Order Number if you require assistance with an order.
Remember to check your spam/junk folder for order confirmations and e-mail replies.
Call: 0844 822 9989
Address: VIP Electronic Cigarette,
All starter kit boxes are sealed and contain one Tobacco flavour 24mg and one Tobacco flavour 16mg filter. We are unable swap/change these filters for health and hygiene purposes.
VIP E-Cig orders are usually dispatched within 24 hours of processing subject to opening hours and stock availability.
The 28 day warranty applies to the product in normal use and subject to usage documentation.
UK Mainland* - Express Courier Services excludes Northern Ireland, Scottish Highlands, UK islands and the following excluded post codes: AB30 to AB38, AB44 to AB56, AB83, BT, G50, G83, GY, HS, IM, IV, JE, KA27, KA28, KW0 to KW99, PA20 to PA99, PH17 to PH99, PO30 to PO41, TR21 to TR25, TR37, ZE.