Before you Contact Us - Please see the most common questions/answers by reading our FAQ.
Contacting UsVIP office opening hours are 9.30am to 5.30pm (Monday - Friday). Holiday Schedule 2011 Customers, please include your VIP Order Number if you require assistance with an order. Remember to check your spam/junk folder for order confirmations and e-mail replies. GROUPON CUSTOMER NOTICE!Your Groupon Voucher may not yet have been activated! Groupon Voucher purchased on January 30th (Monday): Vouchers ACTIVATED. Groupon Customers please refer to the instructions on the Groupon VIP Deal Please make sure you are enter the Groupon Code and not the security code. |
Call: 0844 822 9989Address: VIP Electronic Cigarette, |
All starter kit boxes are sealed and contain one Tobacco flavour 24mg and one Tobacco flavour 16mg filter. We are unable swap/change these filters for health and hygiene purposes.
Orders for your electronic cigarette are usually disptached within 24 hours of processing subject to opening hours and stock availability.
The 28 day warranty applies to the product in normal use and subject to usage documentation.
UK mainland* Express Courier Service excludes Northern Ireland and the UK islands. Excluded post codes (beginning with): BT, GY, HS, IM, IV41 to IV49, IV51, IV55, IV56, JE, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH41 to PH44, PH49, PO30 to PO41, ZE
